Best Field Service Management Software for Trades (2023)

Discover the top field service management software tailored for small businesses. Dive deep into features, pricing, and user experiences to make an informed choice.

Best Overall

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HouseCall Pro

Best for small local service businesses on a budget.

Best For Bigger Business

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Service Titan

Ideal for businesses focused on efficient business operations.

Best For Budget

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Jobber

Perfect for businesses emphasizing streamlined operations.

Best For Tracking

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Service Fusion

Tailored for businesses that require integrated tracking systems.

Best For Communication

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Field Pulse

Suited for businesses with a focus on efficient field communications.

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Introduction

In today’s digital age, small businesses require robust field service management software to streamline operations, enhance customer satisfaction, and drive growth. This roundup provides an in-depth look at the leading software solutions in the market.

HouseCall Pro

HouseCall Pro is a comprehensive field service management tool designed to simplify the complexities faced by small businesses. With its intuitive interface, businesses can manage appointments, billing, and customer interactions seamlessly. Recent industry statistics indicate that businesses using HouseCall Pro have seen a 20% increase in customer retention.

HouseCall Pro is ideal for small businesses in the home service industry, such as plumbers, electricians, and HVAC professionals. Its features cater to the unique challenges faced by these sectors, ensuring efficient scheduling and real-time tracking.

HouseCall Pro addresses common pain points such as missed appointments, inefficient routing, and billing discrepancies. Its automation capabilities ensure that businesses can focus on service delivery rather than administrative tasks.

  • Real-time dispatching
  • Automated invoicing
  • Customer communication tools
  • Mobile app for technicians
  • Inventory management
  • Reporting and analytics
  • Online booking
  • Payment processing
  • Review generation
  • GPS tracking

HouseCall Pro offers multiple pricing tiers, catering to businesses of different sizes. The basic plan starts at $49/month, with advanced features available in higher tiers.

1 New Messages

The platform is user-friendly, with a clean interface that’s optimized for both desktop and mobile use. The mobile app, in particular, is a favorite among technicians for its ease of use on the go.

Yes, HouseCall Pro boasts a vibrant community forum where users can share tips, ask questions, and learn from peers. Additionally, their customer support is responsive and knowledgeable.

ProsCons
Intuitive interfaceLimited integrations with third-party apps
Affordable pricingAdvanced features only in higher tiers
Robust mobile appLearning curve for non-tech-savvy users
Efficient schedulingLimited customization options
Real-time trackingNo offline mode
Automated invoicingSome reported bugs
Comprehensive reportingNo multi-language support
Online bookingLimited API access
Review generationNo built-in CRM
Active support communityNo free plan
  • Seamless scheduling and dispatching
  • Efficient customer communication tools
  • Robust mobile app for technicians
  • Comprehensive reporting capabilities
  • Active and helpful community forum
  • Limited third-party integrations
  • Advanced features locked behind higher pricing tiers
  • Limited customization options
  • No offline mode for the mobile app
  • Limited API access for developers

HouseCall Pro

Take your small business to the next level with HouseCall Pro. Experience efficiency like never before.

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Service Titan

Service Titan stands as a powerhouse in the field service management domain, particularly known for its scalability and robust features. Designed with the challenges of small businesses in mind, Service Titan offers a suite of tools that not only streamline operations but also enhance customer relationships. According to industry insights, businesses that transition to Service Titan often witness a significant uptick in operational efficiency and revenue growth.

Service Titan is a versatile platform, making it suitable for a broad spectrum of small businesses, from HVAC and plumbing to electrical and garage door services. Its adaptability and comprehensive features make it a favorite among businesses looking for a holistic solution.

Service Titan is adept at tackling issues like disjointed communication, inefficient job tracking, and cumbersome billing processes. Its integrated platform ensures that businesses can seamlessly manage every aspect of their operations, from scheduling to invoicing, under one roof.

  • Dynamic dispatching and scheduling
  • Integrated phone and SMS communication
  • Advanced reporting and analytics
  • Mobile app with offline capabilities
  • Customer portal for service tracking
  • Inventory and fleet management
  • Marketing automation tools
  • Payment processing with financing options
  • Customizable pricebook
  • Integration with popular accounting software

Service Titan’s pricing is tailored to the specific needs of businesses, with custom quotes provided based on features and user count. They offer a demo to help businesses understand the value proposition before making a commitment.

ServiceTitan Pricing and Plans

Service Titan offers a sleek and intuitive interface, optimized for both desktop and mobile devices. The mobile app is particularly praised for its comprehensive features, allowing technicians to manage jobs seamlessly even in offline mode.

Absolutely. Service Titan has an active community forum where users exchange insights, share best practices, and address queries. Their customer support is also top-notch, with dedicated account managers for personalized assistance.

ProsCons
Comprehensive feature setPricing can be on the higher side for some businesses
Mobile app with offline modeInitial setup can be time-consuming
Seamless integrationsSome features have a learning curve
Customizable workflowsLimited third-party app integrations
Advanced reporting toolsMobile app bugs occasionally reported
Marketing automationCustomization may require professional assistance
Active community and supportNo free trial available
Regular feature updatesAdvanced analytics in premium tiers only
Customer portalLimited international support
Integrated communication toolsRequires training for full utilization
  • Comprehensive and integrated platform
  • Mobile app’s offline capabilities
  • Customizable workflows to suit business needs
  • Advanced reporting and analytics tools
  • Integrated communication tools enhancing customer experience
  • The higher price point for smaller businesses
  • Initial setup can be a bit daunting
  • Limited third-party app integrations
  • Occasional bugs in the mobile app
  • Advanced features locked behind premium tiers

Service Titan

Elevate your business operations and customer experience with Service Titan. Dive into a world of seamless field service management.

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Jobber

Jobber has carved a niche for itself as a user-friendly and efficient field service management software, particularly favored by small businesses. With a focus on simplicity without compromising on functionality, Jobber aids businesses in streamlining their operations, from client management to job tracking. Industry data suggests that businesses adopting Jobber often experience a marked improvement in job completion rates and customer satisfaction.

Jobber is tailored for small businesses across various sectors, including lawn care, cleaning services, HVAC, and more. Its intuitive design and features make it particularly suitable for businesses transitioning from manual processes to a digital platform.

Jobber addresses challenges such as scattered client information, manual job scheduling, and inconsistent billing. Its centralized platform ensures that businesses have a unified view of their operations, leading to better decision-making and improved service delivery.

  • Client and job management
  • Automated quoting and invoicing
  • Online booking and client hub
  • Route optimization for field teams
  • Time tracking and expense management
  • Integrated payment processing
  • Client communication tools
  • Inventory management
  • Customizable templates
  • Reporting and insights

Jobber offers a tiered pricing structure, starting with a basic plan suitable for solo entrepreneurs and scaling up to plans designed for growing teams. The core plan begins at $29/month, with more advanced features available in the premium tiers.

Jobber Pricing Information Jobber Software

Jobber’s interface is known for its simplicity and ease of use. Both the desktop and mobile versions are designed with the user in mind, ensuring that even those new to digital tools can navigate the platform with ease. The mobile app is especially beneficial for field teams, offering essential features on the go.

Indeed, Jobber has a dedicated community where users can share experiences, ask questions, and offer insights. Their customer support is also commendable, with a responsive team ready to assist with any queries or challenges.

ProsCons
User-friendly interfaceLimited advanced analytics
Affordable pricing tiersSome integrations are in premium plans
Efficient client communication toolsLimited customization in basic plans
Mobile app for field teamsOccasional sync issues reported
Online booking featureNo offline mode for mobile app
Automated invoicingLimited third-party integrations
Route optimizationNo multi-language support
Time and expense trackingAdvanced features can have a learning curve
Active support communityNo built-in CRM
Regular updates and feature additionsNo free plan available
  • Intuitive design and user experience
  • Efficient client communication tools
  • Route optimization for efficient job completion
  • Time and expense tracking features
  • Regular updates keeping the platform current
  • Limited advanced analytics in basic plans
  • Some essential integrations locked behind premium tiers
  • Occasional sync issues between desktop and mobile versions
  • No offline mode in the mobile app
  • Limited customization options in the basic plan

Jobber

Experience the simplicity and efficiency of Jobber. Transform your field service management and elevate your business operations.

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Service Fusion

Service Fusion stands out as a holistic field service management solution, emphasizing integration and automation. Catering to the unique needs of small businesses, Service Fusion offers a suite of tools that bridge the gap between field operations and office management. As per industry insights, businesses leveraging Service Fusion often report enhanced operational cohesion and improved customer engagement.

Service Fusion is versatile, catering to a range of small businesses from HVAC, plumbing, electrical, to even pest control and carpet cleaning. Its integrated approach makes it a preferred choice for businesses seeking a unified solution to manage both field and office operations.

Service Fusion tackles challenges like fragmented communication, manual job scheduling, and disjointed inventory management. Its all-in-one platform ensures seamless operations, allowing businesses to manage jobs, inventory, and customer interactions from a single dashboard.

  • Centralized job and client management
  • Integrated invoicing and payment processing
  • Fleet and GPS tracking
  • Inventory management with barcode scanning
  • Mobile workforce app with offline capabilities
  • Customizable reporting and analytics
  • Client portal for service updates and payments
  • Marketing and communication tools
  • Time and expense tracking
  • Multi-location support

Service Fusion offers a transparent pricing model with plans starting at $99/month. They also provide custom quotes for businesses with specific needs, ensuring scalability as the business grows.

Product Page

Service Fusion is designed for ease of use, with a clean and intuitive interface. The mobile workforce app is particularly noteworthy, allowing field teams to access essential features even without an internet connection.

Absolutely. Service Fusion boasts an active user community where businesses can exchange insights, seek advice, and share best practices. Their customer support is also top-tier, with a dedicated team available for personalized assistance.

ProsCons
Comprehensive integrated platformSlightly steeper learning curve
Mobile app with offline accessLimited third-party integrations
Transparent pricingMobile app UI can be improved
Customizable reporting toolsSome features might be overkill for solo entrepreneurs
Fleet and GPS trackingOccasional software updates can disrupt workflow
Barcode scanning for inventoryAdvanced analytics in premium plans
Client portal for enhanced engagementLimited customization in basic plans
Marketing and communication toolsRequires training for full utilization
Active support and communityNo free trial available
Regular feature additionsLimited international support
  • All-in-one integrated platform
  • Mobile app’s offline capabilities
  • Fleet and GPS tracking for real-time insights
  • Barcode scanning for efficient inventory management
  • Active community and responsive support
  • Limited third-party app integrations
  • Mobile app UI can be more intuitive
  • Some advanced features might be overwhelming for very small businesses
  • Occasional software updates can be disruptive
  • Limited customization options in the basic plan

Service Fusion

Streamline your operations and enhance customer engagement with Service Fusion. Dive into a seamless field service management experience.

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Field Pulse

Field Pulse has emerged as a dynamic player in the field service management arena, known for its flexibility and mobile-first approach. Designed to cater to the evolving needs of small businesses, Field Pulse offers a blend of traditional management tools with modern, mobile-friendly features. Businesses adopting Field Pulse often highlight its adaptability and the positive impact it has on team collaboration.

Field Pulse is designed for a diverse range of small businesses, from construction and cleaning services to landscaping and HVAC. Its mobile-centric features make it especially suitable for businesses with teams that are constantly on the move.

Field Pulse addresses issues like inefficient team communication, cumbersome job scheduling, and inconsistent customer interactions. Its platform ensures real-time collaboration, allowing businesses to manage jobs, communicate with teams, and engage with customers seamlessly.

  • Real-time job scheduling and dispatching
  • Mobile app for team communication
  • Customer relationship management (CRM) tools
  • Integrated invoicing and estimates
  • Time and expense tracking
  • Inventory and equipment management
  • Customizable forms and templates
  • Reporting and analytics dashboard
  • Multi-user access with role-based permissions
  • Customer feedback and review tools

Field Pulse offers a competitive pricing model, with plans starting as low as $20/user per month. They also provide a 14-day free trial, allowing businesses to explore the platform’s capabilities before committing.

 

Field Pulse prioritizes a mobile-first user experience. Both the desktop and mobile versions are intuitive, with a special emphasis on the mobile app’s functionality, ensuring field teams can manage tasks efficiently while on the go.

Yes, Field Pulse has cultivated a vibrant community where users can share experiences, ask questions, and learn from one another. Their customer support is also commendable, with a team that’s responsive and eager to assist.

ProsCons
Mobile-first designLimited third-party integrations
Competitive pricingSome features may require additional training
Real-time team communication toolsMobile app bugs occasionally reported
Integrated CRM toolsLimited advanced analytics
Customizable forms and templatesNo offline mode for mobile app
Role-based permissionsLimited customization in basic plans
Customer feedback toolsAdvanced features in premium tiers
Active support communityNo multi-language support
Regular feature updatesRequires internet connection for full functionality
14-day free trialLimited API access
  • Emphasis on mobile-first design
  • Real-time team communication tools
  • Integrated CRM for enhanced customer engagement
  • Customizable forms and templates for business-specific needs
  • Competitive pricing with a free trial option
  • Limited third-party app integrations
  • Occasional bugs in the mobile app
  • No offline mode for the mobile app
  • Limited advanced analytics in basic plans
  • Requires a consistent internet connection for optimal functionality

Field Pulse

Empower your field teams and streamline operations with Field Pulse. Experience the future of field service management today.

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Workiz

Workiz stands out as a modern solution in the field service management landscape, emphasizing ease of use and real-time operations. Tailored for small businesses, Workiz offers a suite of tools that focus on enhancing productivity, improving customer interactions, and streamlining job management. Businesses that integrate Workiz into their operations often cite its real-time tracking and communication tools as game-changers.

Workiz is versatile, catering to various small businesses, including locksmiths, junk removal, carpet cleaning, and appliance repair services. Its real-time features make it a top choice for businesses that prioritize instant communication and tracking.

Workiz addresses challenges such as delayed communication, manual job assignment, and fragmented customer interactions. Its platform offers real-time insights, ensuring businesses can manage jobs, teams, and customer requests without delays.

  • Real-time job tracking and scheduling
  • Instant messaging for teams
  • Integrated phone system with call recording
  • Online booking and payment processing
  • Customizable job forms
  • Inventory management with alerts
  • Reporting and analytics tools
  • Mobile app for field technicians
  • Customer feedback and review generation
  • Integration with popular accounting software

Workiz offers a tiered pricing structure, with plans starting at $65/month for small teams. They also provide custom pricing for larger businesses, ensuring scalability as operations grow.

How much does workiz cost pricing plans Workiz

Workiz is designed with user-friendliness in mind. Both the desktop and mobile interfaces are intuitive, with the mobile app being particularly beneficial for field technicians, offering real-time job updates and communication tools.

Indeed, Workiz has an active community where users can exchange insights, seek guidance, and share best practices. Their customer support is also top-notch, with a dedicated team available for personalized assistance.

ProsCons
Real-time job trackingLimited third-party integrations
Integrated phone systemMobile app requires consistent internet
Online booking and paymentSome features have a learning curve
Customizable job formsAdvanced analytics in premium plans
Inventory alertsLimited customization in basic plans
Instant messaging for teamsNo offline mode for mobile app
Active support communityLimited international support
Integration with accounting softwareRequires training for full utilization
Customer feedback toolsNo free plan available
Regular feature updatesLimited API access
  • Emphasis on real-time tracking and communication
  • Integrated phone system with call recording
  • Online booking and payment processing
  • Customizable job forms for varied business needs
  • Active community and responsive support
  • Limited third-party app integrations
  • Mobile app requires a consistent internet connection
  • No offline mode for the mobile app
  • Limited advanced analytics in basic plans
  • Requires training for some advanced features

Workiz

Boost your business operations and enhance customer satisfaction with Workiz. Dive into real-time field service management.

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SimPro

SimPro is a recognized leader in the field service management sector, known for its comprehensive features and scalability. Designed to cater to both small businesses and larger enterprises, SimPro offers a suite of tools that focus on project management, job costing, and real-time tracking. Businesses adopting SimPro often highlight its robust project management capabilities and the positive impact on profitability.

SimPro is tailored for businesses that handle both simple jobs and complex projects, making it suitable for electricians, plumbers, HVAC technicians, and construction firms. Its project management tools make it especially beneficial for businesses that handle multi-stage projects.

SimPro addresses challenges like complex project management, job costing inaccuracies, and fragmented inventory tracking. Its platform offers a holistic view of operations, ensuring businesses can manage projects, teams, and finances seamlessly.

  • Comprehensive project management tools
  • Real-time job tracking and scheduling
  • Job costing and quoting
  • Inventory and equipment management
  • Mobile app for field technicians
  • Customer portal for project updates
  • Reporting and analytics dashboard
  • Integration with popular accounting software
  • Time and expense tracking
  • Customizable workflows and templates

SimPro’s pricing is based on a modular approach, allowing businesses to choose features that align with their needs. They offer custom quotes based on the modules selected, ensuring businesses only pay for what they use.

SimPro offers a detailed yet user-friendly interface. While the platform is comprehensive, its modular design ensures that users can navigate without feeling overwhelmed. The mobile app is particularly praised for its functionality, allowing field technicians to manage tasks efficiently.

Absolutely. SimPro boasts a vibrant community where users can share experiences, ask questions, and learn from experts. Their customer support is also top-tier, with dedicated training sessions available for new users.

ProsCons
Comprehensive project managementSlightly steeper learning curve
Modular designPricing can be on the higher side for full features
Real-time job trackingMobile app requires consistent internet
Detailed job costingSome features might be overkill for solo entrepreneurs
Customizable workflowsOccasional software updates can disrupt workflow
Integration with accounting softwareLimited third-party integrations
Active support and trainingAdvanced analytics in premium modules
Regular feature updatesRequires training for full utilization
Customer portal for enhanced engagementNo free trial available
Time and expense trackingLimited API access
  • Emphasis on detailed project management
  • Modular design allowing customization
  • Real-time job tracking and scheduling
  • Comprehensive job costing tools
  • Active community and dedicated training sessions
  • Steeper learning curve due to comprehensive features
  • Mobile app requires a consistent internet connection
  • Some advanced features might be overwhelming for very small businesses
  • Occasional software updates can be disruptive
  • Limited third-party app integrations

SimPro

Elevate your project management and streamline operations with SimPro. Experience the future of comprehensive field service management.

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KickServ

KickServ stands as a versatile solution in the field service management space, emphasizing simplicity and collaboration. Designed with small businesses in mind, KickServ offers a suite of tools that focus on customer relationship management, scheduling, and real-time updates. Businesses integrating KickServ often commend its user-friendly interface and the efficiency it brings to daily operations.

KickServ caters to a variety of small businesses, from cleaning services, landscaping, plumbing, to pest control. Its straightforward design makes it especially suitable for businesses making the transition from manual processes to a digital platform.

KickServ addresses common challenges such as scattered customer information, manual scheduling, and lack of real-time communication. Its centralized platform ensures businesses have a unified view of their operations, leading to improved service delivery and enhanced customer satisfaction.

  • Centralized customer relationship management (CRM)
  • Real-time scheduling and dispatching
  • Mobile app for field teams
  • Integrated invoicing and payment processing
  • Customizable job forms
  • Reporting and analytics tools
  • Time tracking and team collaboration
  • Online booking and customer portal
  • Inventory management
  • Integration with popular accounting software

KickServ offers a transparent pricing model, with plans starting at $59/month for small teams. They also provide a 14-day free trial, allowing businesses to test the platform’s capabilities before committing.

Kickserv Field Service Management Software Pricing

KickServ is known for its intuitive and clean interface. Both the desktop and mobile versions prioritize user experience, ensuring that businesses can manage operations seamlessly, even on the go.

Indeed, KickServ has cultivated a supportive community where users can exchange insights, seek advice, and share best practices. Their customer support is also commendable, with a responsive team ready to assist with any challenges.

ProsCons
User-friendly interfaceLimited advanced analytics
Affordable pricing tiersSome integrations are in premium plans
Real-time scheduling and dispatchingMobile app requires consistent internet
Integrated CRM toolsLimited customization in basic plans
Online booking featureNo offline mode for mobile app
Time tracking and collaborationLimited third-party integrations
Active support communityNo multi-language support
14-day free trialAdvanced features can have a learning curve
Regular feature updatesLimited API access
Integration with accounting softwareRequires internet connection for full functionality
  • Emphasis on user-friendly design
  • Real-time scheduling and dispatching tools
  • Integrated CRM for enhanced customer management
  • Online booking and customer portal features
  • Competitive pricing with a free trial option
  • Limited advanced analytics in basic plans
  • Mobile app requires a consistent internet connection
  • No offline mode for the mobile app
  • Limited third-party app integrations
  • Requires training for some advanced features

KickServ

Simplify your operations and enhance team collaboration with KickServ. Dive into efficient field service management tailored for small businesses.

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Comparison Table

Here is a side-by-side comparison of each service provider.

Service ProviderBest ForStarting PriceWhy Choose Them
House Call ProMobile businesses, HVAC, CleaningCustom QuoteMobile-first design with robust features
Service TitanHVAC, Plumbing, ElectricalCustom QuoteComprehensive suite with scalability
JobberLawn care, Cleaning, HVAC$29/monthUser-friendly with essential features
Service FusionHVAC, Plumbing, Electrical$99/monthIntegrated platform with real-time tracking
Field PulseConstruction, Cleaning, Landscaping$20/user per monthMobile-centric with real-time communication
WorkizLocksmiths, Junk removal, Carpet cleaning$65/monthReal-time tracking with integrated phone system
SimProElectricians, Plumbers, ConstructionCustom QuoteDetailed project management and job costing
KickServCleaning, Landscaping, Plumbing$59/monthUser-friendly with integrated CRM

Conclusion & Recommendations

Choosing the right Field Service Management Software is crucial for small businesses aiming to streamline operations, enhance customer satisfaction, and improve profitability. The choice largely depends on the specific needs of the business, the scale of operations, and the budget.

In conclusion, it’s essential to assess the unique needs of your business, consider future growth, and choose a platform that aligns with both current and anticipated requirements. Investing time in demos, exploring community reviews, and leveraging free trials can further aid in making an informed decision.

Editorial Process

At Get X Media, our editorial process is driven by a blend of top-tier digital marketing services and content creation, all tailored to guide business owners in making informed online buying decisions.

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Author

I’m Corey Hayes, marketing geek with 20+ years in web design, SEO, digital marketing & business automation. I am the CEO & Head of Growth at Get X Media, a company that helps small B2C businesses grow. Acting as CMO for clients, I’ve led 6-7 figure companies using cutting-edge tech and new-age marketing strategies. Passionate about travel, photography & video, I serve as a reliable resource for business growth.
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Corey Hayes

CEO & Head of Growth

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