Treat people like people, not numbers.
Every customer is different. This goes for you and for us. We always approach our clients with a “Blank Slate” attitude so we can create fresh new ideas that solve problems in their specific business. With digital marketing, we prefer to work in depth and build strong relationships rather than get as many clients as possible like many other agencies.
Solve for your success, not our systems.
We are here to help business owners succeed in the digital marketing world. In order to do the right things for your business, sometimes we have to change the way ours operates. Instead of “No”, we ask ourselves “How Can We?”.
Ask for feedback, and act on it.
Our digtital marketing customers are the reason we are in business. If we don’t serve them and learn from them we are setting ourselves up for failure. Your feedback is always taken seriously. We need it in order to be successful and we must act on it to grow.
Own the screw-ups.
Sh*t happens sometimes, the only way we can learn from it is to face it head on. We are not afraid to admit when we are wrong or if we have made a mistake and this is part of 100% transparent services. Taking ownership of a problem allows us to learn from it, correct it, and build better solutions for our customers.
Constant communication is key even if it is the small things. We always keep our communication channels open and we pride ourselves on sharing as much of our digital marketing and business knowledge as possible. We built our Get X WorkSmart program to address this which provides instant updates as work is being completed.
Get paid, not played.
Nobody likes a surprise bill. Having up front pricing and communication about any possibilities that may arise is the only way to run a business. Save the surprises for birthday parties!
Don’t block the exit.
Businesses change and so do people. This is why we have systems in place. In the event you decide to switch to a different digital marketing company, cancel or move your services away from us we will help you every step of the way. We do not refuse to provide you with your data, it is transparent between us and belongs to you.
Do the right thing, even when its hard.
In digital marketing and for most things in life, sometimes the right thing to do is not always the easiest. We pride ourselves on quality workmanship and do not take shortcuts! The choices we make today effect us in the long run. This could not be more accurate when it comes to digital marketing.